GlassLogic Windshield Repair FAQ

Browse the FAQ to find answers to general questions about my windshield repair services. If you have additional questions not answered here, please contact me.

FAQ Table of Contents

Services
Can I come to your shop for my windshield repair?
Do you work in bad weather?
How long does the appointment take?
Do you offer same-day service?
Is your work guaranteed?
Do you replace windshields?

Fees
How much do your services cost?
Do you accept credit cards?
Is there a discount for multiple rock chips?
Do you file my insurance claim for me?
Do you offer free repairs?

Repairs
Will I be able to see the spot where the windshield was repaired?
If I can still see the damage, what is the point of getting it repaired?
My windshield has a long crack. Can you repair it?

Services FAQ

Can I come to your shop for my windshield repair?

I provide mobile service only. If you do not feel comfortable with me coming to your residence, I can meet you at your place of work or another convenient location. I need to work in the shade during the heat of the summer or in a protected area during bad weather, so please keep that in mind when requesting a location.

Click here for Service Area information.

Do you work in bad weather?

Yes. I work rain or shine, heat and cold!

Rain: I need a dry place to work, such as a parking garage, car port, or under an overhang. The windshield must stay dry during the repair, so if it also very windy, please park your vehicle in an enclosed area.

Heat: for the safety of your windshield and my health, please make sure there is a shady place to park your vehicle during the repair if the temperature is above 80 degrees.

Cold: the air temperature must be above freezing for the resin to cure. If it is just a few degrees below freezing, it is usually warm enough in a garage to complete the repair as normal.

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How long does the appointment take?

Appointments usually last 20-30 minutes. (Multiple or severe breaks take longer.) I only need a few minutes of your time before and after the repair to fill out the paperwork and process your payment.

Do you offer same-day service?

I am open 6-days per week and can usually service customers on the same day or
within 24-hours.

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Is your work guaranteed?

My work is guaranteed. Please see the guarantee page for complete details. If you still have questions about my guarantee, call me at 972-983-8571.

Do you replace windshields?

I specialize in repair only. If you need a replacement, I can refer you to the (only) auto glass technician I trust to do quality work for my customers. Please call me at 972-983-8571 for a quote.

NOTE: The replacement tech serves a larger mobile service area than I do, including Fort Worth. He also replaces side and back glass, does power window motor repair, reseals windshields, and more.

Fees FAQ

How much do your services cost?

Prices depend on the size and type of damage. Please call me at 972-983-8571 or contact me for a quote.

If you have glass coverage, your insurance company may waive the deductible for windshield repair. If your glass claim is approved, the repair can be completed with no out-of-pocket expense to you.

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Do you accept credit cards?

Yes, I accept Visa, MasterCard, Discover, and AmericanExpress credit and debit cards that are drawn on a U.S. bank account.

I also accept credit cards and debit cards through PayPal. Read Paying with PayPal for more information and instructions.

Is there a discount for multiple rock chips?

Yes, I offer a significant discount for the second and third rock chips if they are all repaired during the same appointment.

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Do you file my insurance claim for me?

GlassLogic Windshield Repair is a preferred shop on the major insurance networks. I will verify your insurance coverage when I arrive for your appointment. If your glass claim is approved, I bill the insurance company and take care of all the paperwork for you.

If your insurance company is not affiliated with the insurance networks, I provide you with a receipt that you can use to request reimbursement from your insurance company.

Do you offer free repairs?

Companies who offer 'free repairs' are referring to the fact that your insurance company may waive your deductible if you choose repair instead of replacement. However, even though you don't have to pay for the repair, it is not actually free - your insurance company pays for it.

If you have glass coverage and the repair claim is approved, I do the repair with no out-of-pocket expense to you. If your glass claim is not approved, I require payment at time of service but I provide you with a receipt that you can use to request reimbursement from your insurance company.

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Repair FAQ

For more information about how to determine if glass damage is repairable, visit the chip and crack repair page.

Will I be able to see the spot where the windshield was repaired?

If you focus your eyes on the repaired area you will be able to see a blemish where the resin was injected into the windshield. Although there is usually an improvement in the appearance of the damaged area after it is repaired, this is not always the case and I do not guarantee that you won't be able to see the repair. This is why I do not repair damage directly in your line of vision. (Some insurance companies do not allow any repairs on the driver's side of the windshield.)

The type of break, the age of the damage, and the amount of contamination inside the break are all factors in how much improvement in appearance can be achieved through the repair process.

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If I can still see the damage, what is the point of getting it repaired?

The purpose of windshield repair is to stop the windshield from cracking further. By injecting resin into the damaged area and removing the air pocket, the structural integrity of the glass is restored. Repairs prevent "cracking out" which always requires a windshield replacement.

My windshield has a long crack. Can you repair it?

For insurance claims, if the crack is longer than a dollar bill (6") the insurance company usually won't pay for the repair. If you do not have glass coverage and cannot afford a replacement, long cracks can often be repaired.

See my windshield crack repair page for more information about what types of cracks I can repair.

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If you still have questions about my services, or have a suggestion for the FAQ, please contact me.

GlassLogic Windshield Repair
Irving and Dallas Metro
Call 972-983-8571

Save Money • Save Time • Save Your Windshield

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