Windshield Repair FAQ
Please browse our Windshield Repair FAQ for answers to your general questions about our services. If you have additional questions, please contact us for assistance.
FAQ Table of Contents
Services
Can I come to your shop for my windshield repair?
Do you work in bad weather?
How long does the appointment take?
Do you offer same-day service?
Is your work guaranteed?
Fees
How much do your services cost?
Do you accept credit cards?
Is there a discount for multiple rock chips?
Do you file my insurance claim for me?
Do you offer free repairs?
Repairs
Will I be able to see the spot where the windshield was repaired?
If I can still see the damage, what is the point of getting it repaired?
My windshield has a long crack. Can you repair it?
Services FAQ
Can I come to your shop for my windshield repair?
We are a mobile service only. If you do not feel comfortable with our technician coming to your residence, he can meet you at your place of work or another convenient location. Our technician needs to work in the shade during the heat of the summer, so please keep that in mind when requesting a location.
Click here for Service Area information.
Do you work in bad weather?
Yes. We work rain or shine!
Rain: the technician needs a dry place to work, such as a parking garage, car port, or under an overhang. The windshield must stay dry during the repair, so if it also very windy, please park your vehicle in an enclosed area.
Heat: for the safety of your windshield and our technician, please make sure there is a shady place to park your vehicle during the repair if the temperature is above 80 degrees.
Cold: the air temperature must be above freezing for the resin to cure. If it is just a few degrees below freezing, it is usually warm enough in a garage to complete the repair as normal.
How long does the appointment take?
The entire appointment usually lasts 20-30 minutes. Our technician only needs a few minutes of your time before and after the repair to fill out the paperwork, exchange keys, and process payment.
Do you offer same-day service?
We are open 6 days per week and can usually service customers on the same day or within 24 hours.
Is your work guaranteed?
Our work is guaranteed. Please see the guarantee page for complete details. If you still have questions about our guarantee, call the repair technician at 972-983-8571.
Fees FAQ
How much do your services cost?
Please call our technician at 972-983-8571 or contact us for a quote.
If you have glass coverage, your insurance company may waive the deductible. If your glass claim is approved, the repair can be completed with no out-of-pocket expense to you.
Do you accept credit cards?
We accept credit cards and debit cards through PayPal. You do not need a PayPal account to use this service.
Your payment is processed on the secure PayPal servers, not on our website. Therefore, GlassLogic does not collect any of your financial information and cannot issue a credit card receipt. Make sure to print your PayPal receipt at checkout to show the technician proof of your payment.
Read Paying with PayPal for instructions.
Is there a discount for multiple rock chips?
Yes, we offer a significant discount for the second and third rock chips if they are all repaired during the same appointment.
Do you file my insurance claim for me?
GlassLogic belongs to most major insurance networks. The technician will verify your insurance coverage when he arrives for your appointment. If your glass claim is approved, we bill the insurance company for you.
If your insurance company is not affiliated with the insurance networks, we provide you with a receipt that you can use to request reimbursement from your insurance company.
Do you offer free repairs?
Companies who offer free repairs are referring to the fact that your insurance company may waive your deductible if you choose repair over replacement. If you have glass coverage and the repair claim is approved, we provide the repair with no out-of-pocket expense to you.
If your glass claim is not approved, we require payment at time of service. We provide you with a receipt that you can use to request reimbursement from your insurance company.
Repair FAQ
For more information about how to determine if glass damage is repairable, visit our chip and crack repair page.
Will I be able to see the spot where the windshield was repaired?
If you focus your eyes on the repaired area you will be able to see a blemish where the resin was injected into the windshield. Although there is usually an improvement in the appearance of the damaged area after it is repaired, this is not always the case and we do not guarantee that you won't be able to see the repair. This is why our technician does not repair damage directly in your line of vision. (Some insurance companies do not allow any repairs on the driver's side of the windshield.)
The type of break, the age of the damage, and the amount of contamination inside the break are all factors in how much improvement in appearance can be achieved through the repair process.
If I can still see the damage, what is the point of getting it repaired?
The purpose of windshield repair is to stop the windshield from cracking further. By injecting resin into the damaged area and removing the air pocket, the structural integrity of the glass is restored. Repairs prevent "cracking out" which requires replacement of the glass.
My windshield has a long crack. Can you repair it?
For insurance claims, if the crack is longer than a dollar bill (6") the insurance company usually requires replacement. If you do not have glass coverage and cannot afford to replace your windshield, long cracks can often be repaired.
See our windshield crack repair page for more information.
If you still have questions about our services, or have a suggestion for our FAQ, please contact us!
Call GlassLogic Today
972-983-8571
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